A Microsoft retailer in New York, US, on Friday, Oct. 25, 2024.
Jeenah Moon | Bloomberg | Getty Photos
Microsoft mentioned late Saturday that “a majority” of customers have been recovering from an outage after tens of 1000’s of customers have been reportedly unable to entry their Outlook e mail accounts or different packages.
“We’re investigating a problem wherein customers could also be unable to entry Outlook options and companies,” Microsoft 365 Standing, the official Microsoft account for 365 service incidents, mentioned in a post on X. “Extra particulars might be discovered below MO1020913 within the admin heart.”
The variety of stories that companies akin to Microsoft Outlook, Microsoft Alternate, Microsoft Groups, Microsoft 365 and Microsoft Azure have been down spiked after 3:30 p.m. ET. Greater than 37,000 people reported an Outlook outage and roughly 24,000 reported an outage within the tech firm’s 365 service, in keeping with Downdetector, whereas roughly 150 customers reported their Groups accounts have been down.
The outages have been most extremely concentrated within the New York, Chicago and Los Angeles areas, per the Downdetector stories.
Customers additionally flooded social media web site X complaining about their lack of ability to entry their Outlook emails, prompting considerations of a world Microsoft outage.
Microsoft reported on its service health update page that the corporate has confirmed the potential reason behind the outage and has reverted the “impacting service replace.” “We have entered a interval of prolonged monitoring to make sure that the service stays secure, and to deal with any excellent impression to different Microsoft 365 companies,” in keeping with the standing replace.
In a Microsoft 365 Standing replace posted on X, the corporate mentioned, “We’ll preserve monitoring till impression has been resolved for all companies.”
The corporate has not responded to CNBC for a request for remark.
